Cancellation & Refund Policy for NTIKPAY
Last updated:
NTIKPAY provides digital recharge & bill payment services. Once a transaction is successfully processed, it cannot be cancelled or refunded.
Overview
NTIKPAY provides digital recharge & bill payment services. Once a transaction is successfully processed, it cannot be cancelled or refunded.
Cancellation Policy
A successfully completed recharge or bill payment cannot be cancelled. Users are requested to verify numbers/account details before confirming the transaction.
Refund Policy
Refund is only applicable in the following cases:
| Condition | Refund Status |
|---|---|
| Payment deducted but recharge/bill failed | Refund processed |
| Transaction pending for long time due to operator issue | Auto-reversal by bank/payment partner |
Refund Processing Time
Refund is processed automatically and will be credited within 3–7 working days by the bank/payment partner.
If the amount is not refunded in the given time, please contact support.
Dispute Assistance
For assistance, users must provide the following details when contacting support:
- Mobile / Service Number
- Transaction ID
- Date & Amount Paid
Please retain your transaction receipts and screenshots until the matter is resolved.
Contact Support[email protected]
Note: This policy governs cancellations and refunds for NTIKPAY services. NTIKPAY reserves the right to update this policy; users should check the "Last Updated" date above for the latest version.
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